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 Write to the Top® E-Newsletter . Giving your writing a competitive edge 
May 2004 
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News for you in this issue
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  • Don't shoot a "bread roll"--avoid idioms that slow understanding
  • World's most irritating English phrase revealed!
  • Angry e-mail makes blood boil
  • Keep it berry brief for your readers with handhelds
  • Grammar goofs and word wisdom

  • Don't shoot a "bread roll"--avoid idioms that slow understanding
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    A recent Wall Street Journal article on the challenge of translating American sports idioms for Asian viewers reminds us of a critical point: think about your international audience! If you are creating a document for global readers, keep in mind that idioms-- common phrases with meanings different from the literal definition of the words in them--may create an obstacle to understanding. Keep your language straightforward.

    Watch out for idioms and expressions that people in other countries might not understand. Sports terms like "hit a home run" or "air ball" are good examples of phrases to avoid. Readers unfamiliar with American culture will not understand your reference. (Curious about our headline? In Taiwanese basketball broadcasts, air balls are referred to as "mian bao," or bread rolls.)

    Sports idioms are fairly easy to recognize and remove from your writing. Harder to spot are other commonly used phrases that we usually don't notice. Hearing that someone "ate crow," for instance, wouldn't make much sense to someone unfamiliar with the term (or, for that matter, to someone who enjoys the taste of crow). Likewise "break a leg" or "catch some z's."

    Angry e-mail makes blood boil
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    E-mail written in an aggressive tone causes its recipients' blood pressure to rise rapidly, according to a study by experts at a British university. The study, reported by the British Broadcasting Corporation (BBC), also found that participants' blood pressure rose when they got e-mail from a superior.

    The experts concluded that it would be "counterproductive" for managers to write aggressive e-mails to their staff. Evidence suggests that in the long term, high blood pressure can be harmful to one's health. Another reason to resist the urge to fire off an e-mail in the heat of the moment--you could be doing more harm than you realize!

    For the full BBC News story, click here. »

    Keep it berry brief for your readers with handhelds
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    How are recipients reading your e-mail? In today's wireless world, your reader might be sitting at a desk with a laptop, or she might be stealing a glance at her handheld personal digital assistant (PDA) while walking to the next meeting. If there's a chance your readers will get your messages on a BlackBerry® (or similar device), you've got to be brief.

    Remember, PDAs only offer a few inches of screen for viewing messages. Users often tell us they delete or delay reading long messages. So get your bottom line on top--in the subject line if possible. Increase the likelihood that your message will be read and acted on.

    Be careful with e-mail attachments, too. The latest versions of handhelds like the BlackBerry or Sidekick can handle Word, Excel, and PDF files, among others, but that's no guarantee of compatability. Many PDA users say they simply ignore or delete attachments, even if they can view them. Play it safe and summarize the attachments in your message. Even if your reader is sitting in front of a desktop, they'll appreciate your saving them that much more time!

    Grammar goofs and word wisdom
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    Avoid the pleonasm
    Pleonasm (sounds like "PLEE-uh-naz-uhm"), is a noun:
    1. The use of more words than are necessary to express an idea. For example, "He stood right there in that very spot."
    2. A superfluous word or expression.

    Quote of Note
    "As soon as you take one step up the career ladder your effectiveness depends on your ability to communicate your thoughts in writing and in speaking."

    --Peter Drucker


    World's most irritating English phrase revealed!
    The Plain English Campaign has conducted a survey to determine the most annoying cliche in the English language. The winner..."At the end of the day." How bland!

    A note about using cliches in your writing: don't! Filling your document with tired, overused phrases doesn't inject wit. It causes your reader to lose interest in your words.

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