Reader-Centered Technical Writing™
a Write to the Top® workshop

What outcomes can you expect?
By learning our Six Steps to Reader-Centered Writing® and applying this proven process to technical documents, you will

write 30% to 50% faster—increasing your productivity
cut reading time by 50% for your busy readers—increasing their productivity
double the quality of your documents, measured by our innovative assessment tools
communicate ideas easily to technical and non-technical audiences.

The focus: clear, concise technical documents with a message

Write for mixed audiences	Choose content and the right amount of detail Write reader-friendly and accurate technical documents Analyze and explain complex data Use terms, abbreviations, and acronyms effectively

Influence your reader	Adopt the “you” attitude Choose the right words, content, and tone Organize and transition ideas effectively Present convincing problem analyses

Streamline your message	Communicate findings and "so whats" concisely Clarify technical jargon Use powerful charts, graphs, and other visual aids

Write for results	Edit for impact using checklists and quality tools Write straightforward action steps and requests Position conclusions and recommendations strategically Proofread accurately and check for logic

Blended learning: books and on-line tools

Write to the Top®: Writing for Corporate Success (Random House) by Deborah Dumaine, founder of Better Communications®
The Instant-Answer Guide to Business Writing (iUniverse), also by Deborah Dumaine
Better Communications' workbook with additional exercises tailored to your needs
Laminated job aid: The Six Steps to Reader-Centered Writing and the Focus Sheet™
Reinforcement by E-mail™: 24 content-rich reminders e-mailed to your inbox after your workshop