Writing Constructive Feedback™
a Write to the Top® workshop
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What outcomes can you expect?
In this workshop, you will apply your company's performance management training to performance review documents—formal or informal. You will learn to apply our reader-centered writing process
to behavior-based feedback. By applying this proven process to your written reviews,
you will
- deliver specific feedback that will motivate and positively reinforce
- address actions, not attitudes—write about observable and measurable behavior
- write clear and constructive development plans
- deliver both corrective and supportive feedback strategies in your documents
- increase your productivity.
Prerequisite: your company's performance management training
The focus: writing feedback documents that get results
| Write reviews that foster growth
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Deal in specific behaviors
Express coaching suggestions clearly
Illustrate with examples and quotes |
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| Influence your reader
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Choose the right words, content, and tone—write personably and non-judgmentally
Organize your ideas effectively
Use the positive approach—turn negatives into positives |
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| Streamline your message
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Produce written feedback quickly
Analyze and plan for your readers
Streamline sentences for conciseness
Avoid gobbledygook |
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| Write for results
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Make your writing active
Edit for results using checklists
Proofread accurately
Position conclusions and recommendations strategically |
Who should attend?
Anyone—from sales managers to line supervisors—who is preparing written feedback will find this workshop a valuable addition to performance management training.
What books and materials do you receive?
- Write to the Top®: Writing for Corporate Success (Random House) by Deborah Dumaine, founder of Better Communications®
- The Instant-Answer Guide to Business Writing (iUniverse), also by Deborah Dumaine
- Better Communications' workbook, with additional exercises tailored to your needs
- Laminated job aid: The Six Steps to Reader-Centered Writing and the Focus Sheet™
- Reinforcement by E-mail™: 24 content-rich reminders e-mailed to your inbox after your workshop
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