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Document Analysis and Rating Tool
Kirkpatrick Level Ratings
Quality measurement with the Document
Analysis and Rating Tool (DART)™
(Not introduced in short workshops.)
After workshops, customers receive a Results Report that summarizes
learners’ quality-improvement scores based on our innovative DART.
Use the DART to assess document quality
The DART sets a standard of 10 attributes of Reader-Centered
Writing®. Learners are urged to use this tool themselves
after the workshop to keep their documents on track. Additionally,
the DART is an objective standard that managers can
use to coach their people and build a constructive atmosphere.
The DART measures learners’ improvement
With the DART, we can quantify improvement in document
quality. Your Results Report summarizes the “before” and “after” DART quality
scores for each learner. Typically, learners double the quality
of their documents based on the 10 attributes of Reader-Centered
Writing.
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Kirkpatrick level ratings
We can evaluate our workshops using all four rating levels
established by Donald Kirkpatrick. His method is the most widely
used to evaluate training programs. We measure Level 1 and 2
for every workshop. At our customers’ request, we can measure
Level 3 and Level 4 (formal ROI).
- Level 1: Learner (customer) satisfaction. Level
1 is measured by asking, listening, or using evaluation forms
at the conclusion of a course to determine how well learners
felt the environment supported their learning. The learners’ responses
provide immediate feedback on their reactions.
How we measure Level 1
Learners complete workshop evaluations. Graduates consistently
give our workshop top ratings.
- Level 2: Evidence of learning. Level 2
measures the knowledge, attitudes, and skills that learners
have understood, absorbed, and attained in a specific course.
How we measure Level 2
We quantify document quality improvement by comparing “before” and “after” workshop
documents using the Document Analysis and Rating Tool™ and
the 10 attributes of Reader-Centered Writing®. Our graduates’ documents
typically double in quality, and graduates
can use their improved on-the-job documents immediately in daily
work.
- Level 3: On-the-job transfer of learning. Level
3 measures how well learners transfer the knowledge and skills
they learned into actual workplace performance.
How we measure Level 3
We have conducted surveys that prove that graduates’ customers
and colleagues comment on the difference when comparing their “before” and “after” on-the-job
documents. The new documents serve as inspiring models and can
lead to the development of a common culture of communications.
When surveyed, graduates say they prefer documents written in
the Write to the Top® style. Readers
estimate a 50% time savings—Write to the
Top documents communicate twice as quickly.
- Level 4: The impact on the business. Level
4 emphasizes bottom-line results: the contributions of training
to the organization as a whole.
How we measure Level 4
We can measure productivity increases three to six months following
the workshop. Our graduates’ advances in writing productivity impact
their companies with long-term results:
- Over 70% of our workshop graduates cut writing
time up to 50% .
- ROI: our customers’ advances in writing
productivity are giving them a five-to-tenfold return on
their training investment.
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I was able to identify where and why I get stopped in writing and now have a clear-cut strategy to use every time I write a document.
